Help

Find the help you need here.

Mobile Application Support

We've created this list of problems that are most commonly experienced or questions we are often asked. Simply select your problem to find the help you need.

District ID

We use a use a 6 character code to connect your device with your school's instance of Infinite Campus.

More info on District ID

Username/Password Issues

Your school will need to assist you in any problems with your password or creating an account.

More info on username and/or password?

Log In Problems

Getting a "your account needs attention" or other error message?

More info on Logging In

Notifications

Not receiving notifications or have other questions about what events trigger notifications?

More info on notifications

Error Messages

Any of our error messages have you confused? Is the app crashing?

More info on errors

Data Issues

Is one of your children not appearing in the app? Are certain areas of the app disabled? Are you missing data you think should be there?

More info on data issues